“My insurance agent told me to get three estimates. You will
be my second one,” was a greeting I got yesterday from a proud Chevy Tahoe
owner, Dave Fenderbender.
“I didn’t know you were working for your insurance agent,” I
replied:” I thought you were paying him.”
These kinds of conversations happen at Burbank Body Shop on
regular basis. Even sophisticated and educated consumers of 21 Century feel
inclined to follow instructions of their agents or insurance adjustors.
The fact is that the law does not require you to get more
than one estimate. That same law states clearly that you are not required to
use any particular shop suggested by anybody. You, the consumer have the right
to choose a facility to perform repairs on your car. So unless you are shopping
around for a cheaper price, you are simply wasting your time getting three
estimates. You would be better served interviewing body shop manager and or
getting the tour of the repair facility and observing if the shop is clean and
organized. Ask yourself: “Would I feel comfortable getting my vehicle repaired
here?” If the answer is no, do not waste your time getting an estimate. Just
keep searching, but if the answer is yes let the shop write an estimate and
explain to you what they plan to do. If you feel satisfied with the explanation
let the shop handle your insurance claim. They know how to do it.
Remember, there is a difference in body shops. A lower
estimate may overlook details like removing parts, aligning front end or aiming
headlights etc. It is your vehicle… makes sure it is repaired to your
satisfaction. You are the only one who can authorize repairs on your car.So how many estimates do you really need? One, just make
sure it addresses all your concerns.
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